AQX
DocumentationAPI Reference
DocumentationAPI Reference
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    • Keragon
  1. Integrations

Keragon

Overview#

This guide explains how to create automations with Keragon for AQX.
For any trigger or action you'll have to log in to your AQX account in Make and authorize the app.
AQX Sign up.

Available Triggers and Actions#

Triggers#

Call State Changed#

This unified trigger activates when a call changes state in AQX. When configuring, you must select:
Campaign (choose from available AQX campaigns)
Event (select one of two options):
call_started: Triggers when a new call begins
call_completed: Triggers when a call ends
Events for the Call State Change Trigger.
Output Data for call_started event:
Campaign Id
Agent Id
Call Id
Customer Number
Customer Name
Campaign Name
Agent Name
Output Data for call_completed event:
Campaign Id
Agent Id
Call Id
Customer Number
Customer Name
Campaign Name
Agent Name
Campaign Type (outbound | inbound | voice-bubble)
Call Summary
Ended At
Started At
Duration Ms
Duration Seconds
Duration Minutes
Use Cases:
Record call details to external systems
Send notifications based on call states
Store call data in databases
Trigger follow-up workflows based on call outcomes

Actions#

Start Call#

Initiates an outbound call from an AQX campaign.
Start call action
Start Call action
Required Parameters:
Campaign (select from available AQX campaigns)
Phone Number (target number to call)
Customer First Name
Customer Last Name
Scheduled Date (optional - if not provided, call starts immediately)
Use Cases:
Schedule follow-up calls based on form submissions
Initiate calls when specific events occur
Set up automated call sequences

Creating Basic Automations#

Example 1: Log Completed Calls to External Database#

1.
Start a new automation in Keragon
2.
Add the "Call State Changed" trigger for AQX
3.
Select the target campaign
4.
Choose call_completed as the event
5.
Add a database connector action
6.
Map the call data fields to your database columns
7.
Save and activate the automation
AQX + Google Sheets
AQX + Google Sheets.

Example 2: Trigger Follow-up Call After Form Submission#

1.
Start with a form submission trigger
2.
Add the "Call A Number" AQX action
3.
Map form fields to call parameters (name, phone number)
4.
Set scheduling options if needed
5.
Save and activate the automation

Example 3: Send Notification When Call Starts#

1.
Add the "Call State Changed" AQX trigger
2.
Select the relevant campaign
3.
Choose call_started as the event
4.
Add a notification action (email, messaging service, etc.)
5.
Create a message template using call data (Campaign Name, Customer Name)
6.
Save and activate the automation

Best Practices#

Test your automations thoroughly before activating them
Use filters to process only relevant calls
Consider adding error handling paths
For more advanced workflows, consider combining multiple triggers and actions or incorporating data transformation steps between modules.
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